Many common questions will be answered by the entries below, so please check the appropriate section before contacting us. You’ll find our contact info at the end of the page.

Orders and Shipping

We ship customer orders orders to the Contigous United States and Alaska only. Please note that orders placed for shipping to freight forwarders without prior approval from us will be cancelled.

Normally we ship orders same or next business day. Our shipping cut-off time is 11am EST. Orders placed after 11am are normally shipped the next business day. As soon as we ship your order, you’ll receive a notification email summarizing your order and providing a tracking link for your package.

Shipments are made using USPS Priority Mail

Shipping fee Delivery estimate
  • FREE shipping is available for orders over $150, otherwise;
  • $7.45 flat rate
  • 1-3 business days

Please note that we do not guarantee delivery times, and that refunds on shipping fees are not provided for overdue shipments.

We’ll send you email notifications to the address that you provided with your order for the following events;

  • When your payment is complete and your order is ready for processing
  • If we have any questions about your order before shipping it.
  • When your order is packed and ready for shipping (we’ll include the tracking number)

You can reply to any of these messages if you have a question about your order! Please look in your spam folder, as sometimes our messages will get caught there.

Our platform doesn’t allow us to modify existing orders. But, if you need to add or remove something, we can cancel and refund your existing order to allow you to place a new one with different contents.

All products we sell are brand new and come in the original packaging (if there is any).

Products that are found Dead On Arrival (DOA) can be replaced or credited for a full refund. The problem must be reported within 7 days of receiving the order.

Products that experience failure before 30 days can be replaced or credited as ‘hardware failure’. Depending on the brand, your replacement may be obtained from PiShop.us or from the manufacturer. Contact us, and we’ll connect you with the appropriate option.

Products that experience failure after 30 days usually fail due to environmental conditions and use rather than hardware defects. These are not eligible for return.

Given the specifics, variety, and the remoteness of places of origin for most of our products we do not offer “change of mind” refunds, store credits, or exchanges. This helps us to keep our prices as low as possible, for you, the customer. In some cases, upon approval the products can be returned with a 15% restocking fee.


We are often required to have our clients use vendors’ support forums for help with issues before the vendor will authorize a return, so please be prepared for this. In most cases that’s where our support staff goes to seek answers after we have a support request/question from a customer. If you expect your product to work straight out of the box with the push of a button (even when sometimes this is the case) – you might be in the wrong place. 🙂

Please contact us to discuss any issues or return needs before returning an item. Unauthorized returns will be rejected.

Yes, we accept PO’s for orders over $200. Please note that we only offer net 30 terms to public bodies such as schools, school boards, and libraries.

Please place the order on our website first and select PO/Cheque/Other as a payment option. This way the stock will be allocated for your order and it will be processed automatically when we receive the PO. At this point there is no payment commitment/obligation. We will place the order on  hold and will wait for a cheque or a PO for 7 days. If we don’t receive a PO/payment (and you don’t request to hold it longer) the order will be canceled.

When you place the order you will receive an email confirmation with the exact pricing, taxes, quantities, etc. that you can just copy and paste into your PO form.

We will ship the order as soon as we get the PO referencing that order number. Please email POs to orders@pishop.us.

If you need a vendor form to be completed – please send it to orders@pishop.us and we will return it completed promptly.

Our vendor/company details:

PiShop.us Inc.
30 West Ayre St
Newport, DE 19804

orders@pishop.us
Attn: Vas Lazutin

This information will also be in the order confirmation that you will receive as soon as you place the order.

Raspberry Pi Troubleshooting

The shiny new Pi3B+ board features a shiny new processor. This means that previous OS images that you ran on your Pi3B will not run on the new processor!

Raspbian is the first OS to be updated, as the Raspberry Pi Foundation provided a new release on the same day as the Pi3B+ board. You can find that new version here. Please also see this link for general instructions on how to avoid the common pitfalls of writing the image file to the microSD card.

Other OS’s will be updated, but they didn’t have advance notice of the new board model, so they now have to catch up. Please check with the developer of the OS you’re interested in to see if they list a release date.

If you’re seeing only the power LED active and your Pi won’t boot, check out this great reference thread from the Raspberry Pi Foundation forum:

https://www.raspberrypi.org/forums/viewtopic.php?f=28&t=58151

Having trouble with the built-in WIFI on your Pi? The following topic from the Raspberry Pi Foundation forum is a great place to start:

https://www.raspberrypi.org/forums/viewtopic.php?t=44044

A common pitfall with the Raspberry Pi board is that the display connected to the HDMI port must be connected and powered before booting the raspberry Pi. Otherwise, the HDMI output will not be activated.

If this causes you headaches, see this page for code to force the HDMI output to activate regardless of the monitor connection.

The Raspberry Pi 3B has a maximum HDMI resolution of 1920 x 1080, and should fill the entire screen of HD displays. If you’re seeing a black border around the desktop in Raspbian, there is an overscan function that can be turned off to correct this.

Open the command line window, type sudo raspi-config and press enter.

Use the arrow keys or mouse wheel to select 7 Advanced Options, press enter.

Highlight A2 Overscan, press enter.

Use the left-right arrow keys to select No, press enter.

Press enter for Ok.

Use the right arrow to highligh Finish, press enter.

Close the terminal window, and reboot the Raspberry Pi. Your Pi’s HDMI output should now fill the entire screen 🙂

The operating system on your microSD card can sometimes be corrupted if the Raspberry Pi is not powered down correctly. See this excellent set of instructions from the Raspberry Pi Foundation for two methods to re-load Raspbian onto your microSD card from another computer with a card reader.

For reference, the best way to power down the Raspberry Pi when running Raspbian is;

  1. Onscreen, click the Raspberry logo from the menu bar, and select ‘Shut down’
  2. Confirm ‘Shut down’ from the three choices
  3. Wait about 10 seconds or until the green activity LED on the Pi board stops flashing
  4. Unplug or switch off the power supply to the Pi board

The operating system on your microSD card can sometimes be corrupted if the Raspberry Pi is not powered down correctly. See the instruction links below for re-loading OpenELEC onto your microSD card from another computer with a card reader. Choose the link that matches the operating system for the computer you’ll use to work with the microSD card:

Windows

Mac OSX

Linux

Download the desired version of OpenELEC from the Download page, in the ‘Raspberry Pi Builds’ section. You’ll want the ‘disk image’ file as shown in the example below:

For reference, the best way to power down the Raspberry Pi when running OpenELEC is;

  1. On the main screen, click the Power button in the lower left corner
  2. Select ‘Power Off System’
  3. Wait about 10 seconds or until the green activity LED on the Pi board stops flashing
  4. Unplug or switch off the power supply to the Pi board

If these great info-bites haven’t solved your problem, please contact us at support@pishop.us and we’ll be glad to give you a hand!